Frequently Asked Questions (FAQs)
This FAQ page is designed to provide you with clear and concise answers to common inquiries. If you don’t find the information you’re looking for, please feel free to contact us directly. Our team is here to assist you with all your packaging needs.
About Design
How can I start the design process for my custom packaging?
To begin, contact us with details about your packaging needs. Our design team will create detailed mock-ups for your review. The design process typically takes 1-2 days with 2-3 revisions included.
Are there any design limitations I should be aware of?
Complex designs may require additional setup time or incur extra costs. We will guide you through the process to ensure the best results within your budget.
What file formats do you accept for custom designs?
We accept Adobe Illustrator (.ai), Adobe Photoshop (.psd), and PDF (.pdf). High-resolution files and vector graphics are preferred.
Can you assist with creating a custom design for my packaging?
Yes, our experienced designers offer full design services to create packaging that reflects your brand. We use advanced design software and provide 2-3 design revisions.
About Production
What is the typical production time for custom packaging?
Production usually takes 2-3 weeks from design approval. For large or complex orders, the time may vary. We strive to meet deadlines and will provide an estimated delivery time.
What quality control measures do you have in place?
We have a comprehensive quality control system with multiple checkpoints. Our defect rate is less than 0.5%, ensuring high standards for all products.
What are your minimum order quantities (MOQ)?
The MOQ generally starts at 500 units. For specific products or large orders, flexible options may be available. Contact us for details.
Can I make changes to my order after production has started?
Changes can be accommodated if requested early. Once production begins, changes may not be possible or could incur extra costs.
About Shipping
How do you handle shipping and delivery?
We work with reliable logistics partners to ensure secure and timely delivery. Shipping costs and times vary by destination and order size. Tracking information will be provided once your order ships.
Can you ship internationally?
Yes, we ship internationally to most countries. Costs and delivery times vary. Contact us for a quote and shipping options for your location.
What should I do if I receive damaged or incorrect items?
Contact us immediately with photos of the issue and your order details. We will address the issue promptly, which may include re-shipping or issuing a refund.
How are shipping costs calculated?
Shipping costs depend on order size, weight, destination, and method. We provide quotes based on these factors once your order is finalized.
About After-Sales
How can I get additional support after my order is complete?
For additional support, contact us via phone, email, or our online form. We are here to assist with any follow-up needs.
Can I reorder the same packaging design in the future?
Yes, you can reorder the same design at any time. We keep records of previous designs to assist with reorders.
Do you offer a warranty on your products?
We do not offer a formal warranty, but we are committed to customer satisfaction and will address any quality issues or defects.
What is your policy for returns and exchanges?
Due to the custom nature of our products, returns and exchanges are generally not accepted. However, we will address manufacturing defects or errors and work with you to resolve the issue.
